One inbox for everything: support, purchases and refunds, pilot and licensing enquiries, data protection requests, and plain questions. You are writing to the team that builds the product, not a ticket queue.
What to include
- Support: what you were doing, what happened, and a screenshot if you have one.
- Purchases and refunds: the email address you bought with and roughly when. See the refund policy.
- Pilots and licensing: your school, role and rough class sizes. Or use the waitlist form.
- Data protection: say what you would like us to do with your data. Details in the privacy policy.